MobifyTracker
Support
Help with tracking, immobiliser, trips, alerts and your account.
MobifyTracker helps taxi and fleet owners track every vehicle live, lock the engine remotely, follow rank-to-rank trips, set operating hours and geofences, and receive instant alerts — all from your phone. A MobifyTracker account is required; contact your association or operator to get set up.
Common questions
- I can't sign in. Your username is the mobile/member number registered with your operator. Use "Forgot password" in the app to have your password sent by SMS, or contact us.
- My vehicle isn't showing on the map. Make sure the vehicle's GPS device is powered and has signal. Live position can take a short while to appear after the vehicle starts moving.
- Immobiliser (Lock engine). For safety, the engine lock only engages once the vehicle is travelling below 20 km/h.
- Trip history looks empty. Trip history is built from recognised rank-to-rank trips; a vehicle that hasn't completed one that day may show no trips.
- Paying arrears. Payments open a secure page in your browser (card or debit order). No card details are entered inside the app.
Account & privacy
To update your details, close your account, or ask about the data we hold, email ceo@sharedmobility.africa. See our Privacy Policy for how we handle your information.